General:

Are the couches professionally cleaned?

Yes! Every couch is professionally deep cleaned before delivery. We vacuum, spray with cleaner and deodorizer, extract with a Mytee extractor, and de-pill the fabric. We also re-stuff cushions and fix any minor issues to bring each couch to excellent condition.

Can I see the couch in person before buying?

Unfortunately, in-person viewings are not available. All of our couches are already professionally cleaned, inspected, and wrapped in our warehouse, ready for delivery. We do our best to provide accurate photos and descriptions so you know exactly what to expect.

What’s your return or refund policy?

All sales are final since these are used couches. But if you find undisclosed major damage at delivery, report it that day with photos or videos. If approved, we’ll arrange pickup and issue a full refund. Minor wear and fit issues are not refundable. For complete details, view our refund policy here.

How do I know if the couch is in good condition? 

We make sure every couch meets our high standards and is fully transparent about its condition:

  • Each couch is professionally cleaned and restored.
  • Every piece is checked for structural integrity, including inspecting the inside of the couch.
  • Any imperfections are listed in the item description.
  • Photos highlighting any issues are included in the listing.
  • Every couch’s condition is presented with full transparency.

Do you offer warranties or guarantees?

Because all of our couches are professionally refurbished, we do not offer warranties or guarantees. Each piece is carefully inspected and restored to ensure it’s in good condition, and any imperfections are clearly noted in the listing.

Delivery & Logistics:

Do you offer delivery?

Yes, we provide white glove delivery straight into your home. We’ll unwrap and set up the couch in your desired space.

What happens if the couch doesn’t fit into my home?

If the couch cannot fit through your entryway, hallway, or into your desired space, our team will not attempt to force it. In such cases, we may refer you to a third-party disassembly service, but no refunds will be issued due to sizing issues. Please ensure all measurements are accurate prior to delivery.

Do you deliver upstairs?

We deliver up to 3 flights of stairs for free. After that, it's an additional $30 per extra flight. If you have a walk-up or limited elevator access, let us know in advance so we can prepare accordingly.

Where do you deliver?

We currently deliver to Long Island and New York City, including Suffolk County, Nassau County, Queens, Brooklyn, the Bronx, and Manhattan.

Can I schedule same-day delivery?

In some instances, same-day delivery is possible if it fits within our route for the day. However, most deliveries will need to be scheduled a couple of days in advance. We guarantee that all deliveries will be completed within 7 days or less.

Pricing & Payment:

How do I pay for my couch?

You can pay during checkout using a variety of options, including Visa, MasterCard, PayPal, and financing through our payment partners.

Are there any additional delivery fees?

Additional fees apply only for deliveries that require carrying the couch up more than 3 flights of stairs. There is a $30 charge per flight beyond that, and this is clearly communicated during checkout, where you can indicate the number of flights in the designated box.

Still Got Questions?

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