Refund policy


Return & Refund Policy

At House of Couches, we specialize in high-quality, pre-owned couches delivered throughout the Tri-State area, including Long Island. Due to the nature of used furniture sales, we follow a specific return and refund policy focused on transparency, fairness, and customer understanding.

Returns

We only accept returns in rare cases where the item has undisclosed or unexpected damage that was not mentioned in the product description or shown in photos.

To be eligible for a return:

  • The issue must involve clear, unlisted damage such as tears, large stains, or structural issues.
  • You must report the issue on the day of delivery, ideally at the time of drop-off ("site seen").
  • You must provide clear photos or video evidence showing the issue for review.

If your return is approved, our team will schedule a time to pick up the item within 7 days of approval.

Non-Returnable Situations

We do not accept returns or offer refunds if:

  • The couch does not fit in your home, space, doorway, hallway, elevator, or stairwell.
  • The item has minor wear and tear, such as small marks, blemishes, or signs of previous use, this is expected with pre-owned furniture.
  • You change your mind after delivery or no longer want the item.
  • The sale was marked Final Sale or clearance.

It is the customer’s responsibility to ensure the item can fit into the delivery location. We do not disassemble couches, move furniture through windows, or force entry through tight spaces.

If the couch cannot fit, we’ll gladly refer you to a third-party disassembly service, but no refund will be issued in this situation.

Pre-Purchase Inspection

We do not offer in-person appointments. However, we’re happy to provide additional photos or videos upon request to help you feel confident before purchasing.

Exchanges

We do not offer exchanges. Each couch is unique and sold as-is.

Refunds

If your return is approved due to major, undisclosed damage:

  • We’ll inspect the evidence and notify you if the refund is approved.
  • Our team will arrange to pick up the item within 7 days.
  • Approved refunds will be processed to your original payment method within 10 business days.

If more than 15 business days have passed since your approved return and pickup, contact us at houseofcouchesny@gmail.com.

Final Sale & As-Is Acknowledgement

All items are sold as-is, unless otherwise stated. While many of our couches are in excellent or like-new condition, minor signs of use may be present. By purchasing, you acknowledge and accept the used condition of the item. Refunds are only issued for blatant, undisclosed damage.

Order Cancellations

Orders canceled within 24 hours of a scheduled delivery may be subject to a restocking or rescheduling fee. Please contact us immediately if your plans change.

Questions?

We’re happy to help. Contact us here or at:
houseofcouchesny@gmail.com